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FAQ 

  • Where is our store located?
    Willow Bend Mall 6121 W. Park Blvd Suite B121 Plano,TX 75093 We are located on the 1st floor front of Dillard's
  • What are your store hours?
    Monday thru Thursday 11:00 AM to 7:00PM Friday thru Saturday 11:00AM to 8:00PM Sunday 12:00PM to 6:00PM
  • Do I need an appointment to come try on dresses that are non-bridal?
    No, appointments are only required for wedding dresses.
  • What is the price point of wedding gowns in our store?
    Our starting price point for wedding gowns that we have available are priced from $1,500 up to $7,000.
  • What methods of payment do you accept?
    We accept Cash, Debit Cards, Visa, MasterCard and Discover.
  • How do I book an appointment?
    You can make an appointment online or you can call us at 972 715 2009.
  • Do I need an appointment to come try on wedding dresses?
    Yes, once an appointment is booked a bridal stylist will be available to assist you. We offer same-day appointments.
  • Do you carry curvy size wedding dresses?
    Yes! We have the largest selection of curvy wedding dresses size 18 to 36 . We specialize in curvy dresses and carry many lines with multiple options to choose from.
  • How long does wedding dress order take?
    The average time frame is about 6 to 8 months.
  • When do I begin with wedding gown alterations?
    It is recommended to do these alterations about 2 months before the wedding date.
  • Can bridal gowns be rushed if you have a close wedding date?
    Yes, however depending on the manufacturer, rush cut schedules vary from manufactures. There are extra costs involved and the rush dates differ among vendors.
  • Will I need an alteration on my dress?
    All wedding gowns will need alterations. The extent of alterations can vary depending on how many changes need to be made. Timing your alterations is important to ensure a proper fit.
  • How much do alterations cost?
    We are unable to provide exact online estimates of alterations due to not having an "in-house" alterations department.
  • How do I know which sizes to order?
    Like most formal-wear, Bridesmaids' dresses are made to be tailored--meaning they almost always require alterations. Gowns are typically ordered based on the manufacturer's size chart using measurements the bridesmaid provides. As a convenience to the Bride, our Bridal Consultants maintain a file for each bridal party and are happy to measure the bridesmaids here at the store or measurements can be taken professionally at any boutique, any tailor's shop, or even the alterations department of their local dry cleaners. Most importantly, it is imperative that measurements be taken by a professional and not the bridesmaid herself. When the bridesmaid comes in or calls us with her measurements our experienced consultants will help her make the best decision based on the designer's size chart. Ultimately, the final decisions regarding size are always the customers'. Keep in mind, bridesmaid dresses, like bridal gowns, tend to run small. Don't forget we do try our best to keep a size run in at least one style from each Bridesmaids designer so that your lovely bridesmaids can try on a size close to their own to help them make their decision.
  • Do you rent dresses?
    No, we do not offer dress rentals. However, we do have a wide variety of price ranges.
  • What is the price point of mother of the occasion dresses?
    The price point of our Mother of the bride dresses are $275 to $1,000.
  • What is the price point of prom dresses?
    The price point of our prom dresses start at $200.
  • How can I submit my wedding photos for a feature?
    You can email your wedding photos to info@challybridalandprom.com for a feature.
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